“The team at Ardento have been fantastic to work with from start to finish"

As one of South Australias most iconic brands. For ninety years and four generations, Charlesworth Nuts been making and selling the best and freshest nuts, fruits and chocolates in Australia.

Dermott approached Ardento with a vision to modernise their order management and fulfilment processes and to de-risk their technology stack by removing legacy software.

Some of the challenges faced were -

• Old, outdated software with limited automation and analytical capabilities
• Disconnected warehouse fulfilment and customer order management
• Legacy systems with limited support
• Outdated customer facing document templates

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Ardento conducted a Zoho discovery project to evaluate the suitablity of the Zoho platform against Charlesworth Nuts business requirements.

Zoho Finance Plus was selected along with the Ardento Atlass.io platform for custom integration between Zoho Inventory and StarShipIt

The key areas of focus were -

• Implementation of Zoho Books & Zoho Inventory to manage corporate and wholesale customer orders
• Shopify integration to Zoho Inventory to automatically capture all ecommerce sales.
• Custom integration between Zoho Inventory & StarShipIt using Ardento's Atlass.io integration platform
• Smooth user experience for portal users and CRM administrators

Since engaging with Ardento, Charlesworth Nuts have seen improvements in the following areas -

• Improvement visiblity and management of customer orders
• Consolidation of wholesale, corporate and e-commerce order data in a single platform
• Improved customer facing documents such as invoices and statements
• Automation and efficiency between customer orders and fufilment through custom integration