“We have been able to customise the CRM to our needs with the help of Ardento. They have been fantastic! Responsive, quick to solve problems and understanding."

BiomeBank is pioneering a new class of microbiome therapeutics designed to restore this lost ecological complexity and reshape the future of medicine.

BiomeBank approached Ardento with the vision of improving critical data visibility and reporting while eliminating manual processes.

Some of the early challenges included -

• Reliance on spreadsheets, disparate systems and manual processes
• Limited reporting and visibility across critical operational data
• Disconnected donor management, production and inventory batch reporting
• The need for a more structured way for production teams to manage and track inventory through its lifecycle

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Ardento implemented Zoho CRM Plus and over a period of 2 years re-shaped the way important data was captured, managed and interrogated.

The key areas of focus for the Zoho CRM Plus implementation were - 

• Contact & Stackholder Management
• Develop custom functionality for donor, collection and batch management
• Development of a custom Orders process using Blueprint to guide users through defined operational stages
• Development of Batch Inventory Lots and Storage Location management to improve inventory tracking and visibility
• Kiosk interfaces to provide production teams with simple, guided processes for managing and updating inventory
• Custom Canvas views to create a cleaner, more intuitive user experience for operational teams
• Automation and validation to improve data accuracy, consistency and process control

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Since working with the Ardento team BiomeBank has streamlined their critical data management within the Zoho platform which has led to outcomes such as - 

• Structured management of donor and batch processes
• Improved data accuracy and integrity
• Deeper reporting and analytics
• Automations and alerts

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