Your customers are everywhere; you should be, too. Zoho CRM’s multichannel support means you can interact with them the way they want, from on the phone to live chat, or email and social media. Keep track of all the conversations in a single place while following your own interaction rules and sales processes. Communicate and connect to give customers a better experience.
Sales and Productivity
Zoho CRM’s workflows and simplified data collection it will allow your business to sell instead of worrying about capturing data. Zoho CRM allows your company to manage documentation through the Zoho CRM Document Library. Staff are able to create, share and access any documents from anywhere within the system. The feed feature allows easy communication between sales teams whether the communication is current hot deals or just keeping staff updated on deals it is a great way to keep communications lines open within your company.
Zoho CRM will provide your business with all the requirements to keep your employees’ performance at their highest level through its exceptional analytic reporting. The system has the ability to divide sales teams either by location, product etc and in turn it is able to share account information between individual, teams or all employees which will aid your company to deliver exceptional customer service.
SalesSignals lets you reach out to prospects in real time. With an organised feed, you can see how they are interacting with your website, marketing emails, social media, outreach, and more. Stay on top of your customers’ activities to get better insights and have more engaging conversations.
CRM has all the information you need to be prepared for every call you make or receive. Our Phonebridge integration means you can start your calls and view customer information from the same place. Take notes to remember your conversation for the next time and set reminders to follow up with customers. You can also check out all the calls you missed while you were away.
Discover new prospects and leads on Facebook, Twitter, and Google+ and stay connected with your customers across social networks. Follow their posts, view their profiles, and use context from CRM to communicate with your customers in real time. Create your own listening streams to focus on your most important contacts and get instant updates when keywords are mentioned online.
Extend and Customize
Modules are designed to help you organise subsets of information. Zoho CRM comes with 15 standard modules to serve your sales and marketing needs. For a personalised CRM, add custom modules to narrow in on what matters for your industry. Manage sales for multiple products, geographies, or processes from one CRM system. Page layouts help your sales representatives view and access personalised data, and create workflows to function independently. With fields, links, and buttons, you get everything you need to design your own layouts for each new process.